fb77 one Privacy Policy

Introduction and General Information

fb77 one is an online gaming and betting platform that provides Bangladeshi users with various casino games, sports betting, and related services. When you use our services, certain personal information is collected from you, which is necessary for the proper operation of this platform.

This privacy policy has been written to clearly inform you about what information is collected, why it is collected, who can access that information, and what measures we take to protect your information. We believe transparency is the foundation of trust.

fb77 one provides services only to individuals aged 21 or above (21+). Information from minors is not knowingly collected. If any information from a minor reaches us, we take immediate steps to delete it.

What Information We Collect

When creating an account on fb77 one, completing transactions, and using various services, the following information may be collected:

a) Information Provided Directly

• Full name, date of birth, and national ID or passport number
• Valid email address and mobile number
• Current address and country
• Username and password (stored in encrypted form)
• Payment method details used for deposits and withdrawals (such as bKash, Nagad, Rocket, or bank account number)

b) Automatically Collected Information

• IP address and device type and operating system
• Browser type and language settings
• Which pages on the site were visited and how long was spent on them
• Information obtained through cookies and similar tracking technologies
• Gaming activity — which games were played, bet amounts, and results

c) Information Received from Third Parties

• Transaction verification information from payment processing companies
• Information from service providers assisting with the identity verification (KYC) process
• Signals from fraud prevention and risk assessment services

Purpose of Data Use

Collected information is used for the following specific purposes:

1. Account Management: For registration, login, password recovery, and resolving account-related issues.
2. Transaction Processing: To verify and complete deposit and withdrawal requests.
3. Identity Verification: To confirm the user's age and identity through the KYC process — in particular to confirm users are 21+.
4. Customer Support: To keep records of communication when providing assistance via live chat or email.
5. Fraud Prevention: To detect suspicious activity and maintain the security of the platform.
6. Service Improvement: To analyse user experience and improve the functionality and quality of the platform.
7. Legal Compliance: To maintain records necessary to comply with applicable laws and regulations.
8. Promotional Communication: To send bonus offers and promotional information subject to your consent — this consent can be withdrawn at any time.

fb77 one never sells your information. If information is shared with any third party, it is done solely for the purposes stated above and under strict confidentiality agreements.

Information Sharing and Disclosure

We may disclose your information to third parties in the following circumstances:

Service Provider Partners

Companies that assist with payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, technology infrastructure, and customer service may receive information on a limited basis and for specific purposes. These companies are bound to follow fb77 one's guidelines and may not use the information for their own purposes.

Legal Obligations

Information may be disclosed when required under a court order, a lawful request from a government authority, or applicable law. In such cases, we provide only the minimum information necessary.

Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may also be transferred. In such situations, we will attempt to notify users in advance.

With Your Consent

If information is shared for any purpose other than those stated above, it will only be done with your explicit consent.

Data Security Measures

To ensure the security of your information, fb77 one has adopted industry-standard technical and organisational measures:

• SSL Encryption: All data transfers on our site are encrypted using SSL (Secure Socket Layer) technology, which prevents third-party interference.
• Password Hashing: User passwords are never stored directly — only encrypted hashes are kept.
• Access Control: Only authorised staff have access to users' personal information, managed under strict role-based permissions.
• Regular Audits: System security is regularly tested, and potential risks are identified and addressed.
• Firewall and Intrusion Detection: Advanced firewall systems and intrusion detection methods are active at the server level.

Please note that data transfer over the internet is not completely risk-free. Even though we take the highest security measures, it is not possible to guarantee complete security. Therefore, keeping your account password confidential and not logging in from unknown devices is your own responsibility.

Cookies and Tracking Technologies

fb77 one's website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the experience of visiting the site.

Types of Cookies

• Essential Cookies: These are required to maintain login sessions and ensure core functionality — they cannot be disabled.
• Functional Cookies: Used to remember language preferences, game settings, and your personal preferences.
• Analytical Cookies: Collect anonymous statistics to understand which parts of the site are used most.
• Advertising Cookies: Help display relevant promotional content based on your interests.

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some functionality of the site.

Data Retention Period

fb77 one retains your information only for as long as it is needed to fulfil the purpose for which it was collected or as required to meet legal obligations.

• Account Information: Retained while the account is active and for a set period after the account is closed for legal reasons.
• Transaction Records: Financial transaction data is retained for an extended period, which is necessary for audit and legal requirements.
• Communication Logs: Records of contact with customer support are kept for a limited period.
• Analytics Data: Anonymous analytics data is generally deleted or stored in aggregate form after a set period.

After the set period, information is securely deleted or anonymised.

Your Rights

You have the following rights regarding your personal information:

1. Right of Access: You can request to know what information we hold about you.
2. Right to Rectification: You can request correction of incomplete or inaccurate information.
3. Right to Erasure: In certain circumstances you can request that your information be deleted, though this may not be possible in all cases due to legal obligations.
4. Right to Restrict Processing: You can request that the use of your information be limited for specific purposes.
5. Right to Data Portability: You can request your information in a structured, machine-readable format.
6. Right to Object: You can object to the use of your information for marketing purposes.
7. Right to Withdraw Consent: You can withdraw consent at any time for any consent-based processing.

To exercise these rights, contact us. Requests will be responded to within a reasonable time after receipt.

International Data Transfers

fb77 one operates an international online platform. In some cases, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that:

• The recipient organisation maintains adequate data protection standards.
• The applicable legal framework for international transfers is followed.
• The privacy and security of your information remains at the same standard regardless of geographical location.

Responsible Gaming and Data Use

fb77 one places the highest importance on responsible gaming. Information about your gaming behaviour is used for your own protection — such as identifying unusual gaming patterns or signs of problematic gaming. Detailed guidance on this is available on our Responsible Gaming page.

We believe gaming is entertainment, not an obligation. This belief guides how we manage our data practices.

Policy Changes

fb77 one may update this privacy policy from time to time. When changes are made:

• The revised policy will be published on this page and the date of the latest update will be noted.
• For significant changes, we will attempt to notify users via email or site notification.
• Continued use of the site after changes are made will be considered as consent to the new policy.

Therefore, it is recommended to visit this page regularly. To learn more about our terms of service, see the Terms and Conditions page.

Contact Us

If you have any questions, complaints, or requests regarding your information in relation to this privacy policy, please contact our customer support team. fb77 one provides support in Bengali and English 24 hours a day, 7 days a week.

Contact Methods:

• Live Chat: Contact us directly via the live chat button at the bottom of any page on the site
• Email: [email protected]

To learn more about us, visit the About Us page, where details about fb77 one's operations and goals are provided.