FAQ
Your questions about Deposits, VIP and Bonuses at fb77 one — answered
From opening an account at fb77 one to deposits, bonus terms, VIP cashback and identity verification — this page provides clear and detailed answers to the questions you may have on all these topics. Find the information you need from the sections below. Our support team is always ready for any question.
24/7 Live Support
Secure Transactions
For Ages 21+
Minimum Deposit ৳300
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Deposit
Deposit Questions
After logging in to fb77 one, go to the deposit option and select bKash. Send money via bKash to the number shown on screen, then enter the transaction ID in the form. The minimum deposit amount is ৳300. Your balance is usually updated within a few minutes. If you have any issues, contact live chat.
First, check your bKash, Nagad or Rocket message to confirm the transaction was completed. Then verify that you entered the correct transaction ID in the fb77 one deposit form. If the problem persists, contact 24-hour live chat or email with a screenshot of the payment — the team will resolve it quickly.
fb77 one does not charge any deposit processing fee. However, your mobile banking service — such as bKash, Nagad or Rocket — may apply a small charge according to their own policies. For bank transfers, the fee policies of banks such as Sonali Bank or Dutch-Bangla Bank may differ. Check the terms of your payment provider beforehand.
The minimum deposit at fb77 one is ৳300, which applies to all payment methods — bKash, Nagad, Rocket or bank transfer. With this amount deposited, you can play all types of games on the site, including slot games. The same minimum also applies to qualifying for the welcome bonus.
Yes, you can deposit at fb77 one using both Nagad and Rocket. You can also use bKash and bank transfer (such as Islami Bank or BRAC Bank). The minimum deposit of ৳300 applies to all methods. Select your preferred method on the deposit page and follow the instructions.
At fb77 one, withdrawals are generally processed within 10 to 45 minutes. The minimum withdrawal amount is ৳800. Withdrawals can be made via bKash, Nagad, Rocket and bank transfer. Having account verification completed speeds up the process.
VIP Program
VIP Benefits
Weekly cashback is a fixed percentage of your total net loss for that week — that is, total amount lost minus total amount won. For example: if a Gold member has a net loss of ৳20,000 in a week, they receive ৳20,000 × 1.1% = ৳220 cashback.
The fb77 one VIP program has four tiers: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8%; Gold — up to 1.1%; Platinum — up to 1.5%. The higher the tier, the higher the cashback rate.
You can move up VIP tiers by playing and betting regularly at fb77 one. The more active you are — in casino games, cricket betting or slots — the sooner you can progress to the next tier. To find out the specific turnover requirements, check the VIP section of your account or ask via live chat.
In addition to weekly cashback, fb77 one VIP members can receive priority withdrawal processing, extra benefits at special events and tournaments, and a higher level of personal support. Platinum members enjoy the most benefits.
At fb77 one, cashback is generally added to your account balance and there may be certain conditions to meet before withdrawal. To find out the specific conditions, check your VIP dashboard or contact the support team. Note that the minimum withdrawal amount is ৳800.
Yes, all active members registered at fb77 one are part of the VIP program. New members generally start at the Bronze tier and can move up through regular play. There is no need to register separately for VIP — activity is tracked automatically.
Promotions
Bonus Terms
After registering, fb77 one automatically gives a 100% bonus on your first deposit, up to ৳15,000. For example: deposit ৳1,000 and receive an additional ৳1,000 bonus, bringing your total balance to ৳2,000. No separate code is needed at the time of the first deposit — the process is automatic.
The wagering requirement for the fb77 one welcome bonus is 10 times the bonus amount. This means if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before withdrawing the bonus funds (৳1,000 × 10 = ৳10,000). If you receive the maximum bonus of ৳15,000, the wagering requirement will be ৳150,000.
Generally, bets placed on fb77 one casino slot games, live casino tables and sports betting all count towards wagering. However, some games may contribute less. Check the bonus terms page or ask live support to find out the exact contribution percentage for specific games.
Yes, fb77 one bonuses have an expiry period. If the wagering requirement is not completed within the set time, the bonus is cancelled. The exact number of days is stated in the bonus offer terms. Read the terms as soon as you take a bonus and try to complete the wagering on time.
No, the fb77 one welcome bonus applies only once per account — on the first deposit only. Attempting to claim the bonus by opening multiple accounts may result in those accounts being cancelled. Continuing to play regularly after receiving the bonus is the best way to access VIP benefits.
Not directly — to withdraw bonus funds, the wagering requirement must be completed first. After the conditions are met, any winnings earned from the bonus can be withdrawn through the normal withdrawal process. fb77 one never presents bonuses as direct cash — knowing the terms is important to make use of the bonus.
Identity Verification
Verification and Documents
fb77 one may request identity verification typically when you make your first withdrawal or when transactions on your account exceed a certain amount. Verification may also be required if suspicious activity is detected or if you want to change your account details. This is a standard security process.
Under fb77 one rules, the name on your casino account must match the name on the bKash, Nagad, Rocket or bank account you are transacting with. This prevents fraud and money laundering, and ensures that withdrawal funds reach the correct owner.
Yes, fb77 one uses SSL encryption to keep all documents and personal information secure. Documents submitted for verification can only be viewed by designated staff and are not shared with third parties. Read the privacy policy for more details.
If verification is rejected, the fb77 one support team will usually let you know the reason. This can happen due to poor document quality, unclear images or a name mismatch. Resubmit the correct documents with clear images. If you are unsure about the problem, get direct help in Bengali via 24-hour live chat or email.
Identity verification is central to fb77 one's security system. It ensures that only the genuine account owner is using the account and that no one else can transact in your name. Verification also plays an important role in preventing those under 21 from participating in gambling.
The fb77 one verification team reviews the submitted documents. If all information is correct, the process is generally completed promptly. Submit clear and complete documents for faster verification. If there is a delay or you want an update, contact live chat.
Need More Help?
Get Direct Support
If you could not find a solution to your problem in the questions above, do not worry. The fb77 one support team is ready to assist in Bengali and English seven days a week, 24 hours a day. Get immediate help with deposit issues, bonus questions, verification or any account-related matter.
Live Chat
Click the chat icon at the bottom right of the site — you will usually get a response within a few minutes, 24/7.
Email Support
For detailed questions, contact us by email: [email protected] — you can write in Bengali.